Ctrip customer service center provides 24/7 professional customer service. No matter what problems you encounter, our professional team will provide timely and professional help.
24/7 customer service hotline
Customer Hotline: 400-830-6666
Working Hours: 24/7
Languages: Chinese, English
Real-time online consultation
Service Hours: 24/7
Response Time: Average 30 seconds
Languages: Chinese, English
Detailed question consultation
Email Address: contact@ctripcom.cn
Response Time: Within 24 hours
Languages: Chinese, English
Mobile-exclusive service
Service Hours: 24/7
Features: Voice, Image, Location
Languages: Chinese, English
You can search for flights through Ctrip's website or APP, select suitable time and price, fill in passenger information and complete payment. Contact customer service if you have any questions.
Log into your account, find the corresponding order in "My Orders", click "Modify" or "Cancel" button. Please check order details or contact customer service for specific policies.
You can contact customer service through: phone 400-830-6666, online customer service, email contact@ctripcom.cn or through Ctrip APP.
After booking completion, you can apply for invoices in order details. Electronic invoices will be sent to your email, paper invoices can be mailed to specified address.
According to refund and change policies, you can apply for refunds in order details. Refunds will be returned to your payment account, please contact customer service for specific arrival time.
Register a Ctrip account to become a member, enjoy points rewards, exclusive offers and other services. Member levels are automatically upgraded based on spending amount.
Online customer service average response time 30 seconds, phone customer service connection rate over 99%
Customer service team professionally trained with rich travel industry experience
Strict information protection measures to ensure customer privacy and data security
Customer satisfaction surveys show service satisfaction rate over 98%
"Ctrip customer service is very professional and can solve problems quickly. Especially the flight change service is handled very timely."
"Online customer service is very convenient, available 24/7. Customer service attitude is very good and problem solving is professional."
"Phone customer service is very patient and helped me solve hotel booking problems. Service is very considerate and satisfactory."
If you encounter emergency situations during travel, our emergency customer service team will provide 24/7 uninterrupted service.
Emergency Hotline: 400-830-6666
Overseas Emergency: +86-21-3406-4888
Emergency Email: emergency@ctripcom.cn
Our professional customer service team is always ready to serve you