We are always ready to provide professional customer service through multiple contact methods
24/7 customer service hotline
Customer Hotline: 400-830-6666
Working Hours: 24/7
Languages: Chinese, English
Real-time online consultation
Service Hours: 24/7
Response Time: Average 30 seconds
Languages: Chinese, English
Detailed question consultation
Email Address: contact@ctripcom.cn
Response Time: Within 24 hours
Languages: Chinese, English
No. 1068, Tianshan West Road, Changning District, Shanghai
Ctrip Building
Postal Code: 200335
No. 1, Jianguomenwai Street, Chaoyang District, Beijing
China World Trade Center Tower A
Postal Code: 100004
Zhujiang New Town, Tianhe District, Guangzhou
No. 32, Zhujiang East Road
Postal Code: 510623
You can contact our customer service through: phone 400-830-6666, online customer service, email contact@ctripcom.cn or through Ctrip APP.
Our customer service team provides 24/7 round-the-clock service. No matter when you encounter problems, you can get timely help.
You can make complaints through customer service hotline, online customer service or email. We will seriously handle every complaint and respond within 24 hours.
We welcome your valuable suggestions. You can submit suggestions through email contact@ctripcom.cn or online customer service. We will seriously consider and improve services.